Axiom store in RiyadhThe Ministry of Commerce and Industry yesterday closed a franchise of Axiom Telecom in Riyadh after the ministry received a number of complaints, reported Akhbaar24.

Many consumers have complained about the lack of commitment from the store’s side. Not servicing or replacing products that are under warranty are the top complaints registered by consumers.

The decision to shut down the store came after failed attempts by the Ministry to contact company officials over a period of time.

It was found that the store committed commercial fraud by providing false offers to consumers. The store also falsely claimed to be the authorized dealer for Samsung in the kingdom.

The Ministry pointed out that the store will remain closed till the Ministry completes investigating the issue and completes the statutory procedure for compensating affected consumers.